Popular - Personal

Customer Service Banco Popular services mortgage loans originated or acquired by our Popular Mortgage subsidiary, after the closing of the transaction. We also service loans acquired from other institutions. We process applications for:
Payoff Statement Copies of document Direct Payment	Address Change Payment books

We also offer the following services and information:
Escrow Analisis Change of Ownership Property Taxes	Monthly payments Insurance Information about Delinquent Loans, Bankruptcy, Foreclosure or Payment Alternatives

For more information, please contact us at (787) 775-1100 ext. 5715, 1-800- 981-1982 or Fax (787) 706-6121.

Escrow Analysis
Your mortgage loan requires an escrow account to pay property taxes and/or insurance premiums. Each year you receive the Annual Disclosure Statement, which reflects any deficiency, surplus or changes in your monthly payments.
For more information, please contact us at (787) 775-1100 ext. 5715, 1-800- 981-1982 or Fax (787) 706-6121.

Call Center Hours:
Monday thru Friday - 8:00am - 6:00pm
Saturday and some holidays - 9:00am – 2:00pm

Branch Customer Service Representatives:
Monday thru Friday - 8:00am - 6:00pm
Saturday and some holidays - 9:00am - 12:00m